Welcome to Peel House Medical Practice

at Accrington Pals Primary Care Centre
1 Paradise Street & 10 Southwood Drive, Baxenden

The Practice Team are available between the hours of  8.00 am and 6.30 pm Monday to Friday.  Surgeries and clinics run at various times throughout the week, and further information can be found on the "Our Services" page.  Appointments are available by arrangement at both sites and can be accessed by telephoning or calling into the surgery.


Outside Surgery Hours

If you need a doctor outside our normal surgery hours, EMERGENCY TELEPHONE NUMBERS are available at all times on : 01254 282282. The Practice operates out-of-hours cover as part of East Lancashire Medical Services (ELMS) -  a service operated by local General Practitioners and nurses.

The Surgery will be closed on Bank Holidays.  However, a range of other health services are available during these periods.  For more information about health services and pharmacy opening times during Bank Holidays, please visit www.eastlancsccg.nhs.uk



 Statement of Intent

Computerised Patient Records

New contractual requirements have recently been put in place requiring all GP Practices to make available a Statement of Intent in relation to the following areas:

  • Summary Care Record  (SCR)
  • GP to GP Record Transfers
  • Patient On-line Access to their GP Medical Record
  • Data transfers for commissioning and other care purposes


 Summary Care Record (SCR)

 NHS England requires Practices to enable daily automated uploads of any changes to patients’ summary information to a central point known as the SRC.  Having your SRC available and current will help other Health Care professionals who may be treating you without your full medical record – this could include organisations like A&E or Out-of-Hours medical services.  Using the SRC these organisations will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.

If you do not want your medical records to be available in this way then please let us know.  To opt out please confirm in writing that you do not wish to be included.

We confirm that SCR uploads will be fully active by 31st March 2015, except in those cases where patients have formally requested to be excluded.


 GP to GP Record Transfers

NHS England requires every Practice to utilise the GP2GP facility to transfer patient records between surgeries when a patient registers or de-registers.

If you leave your GP and register with a new Practice, your medical records are removed from your previous surgery and forwarded on to your new doctor via NHS England.  It can take up to two weeks for your paper records to reach your new doctor, whereas, with the GP to GP systems, your electronic record can be transferred to your new doctor much faster.

 We confirm that GP2GP transfers are already active and we are sending and receiving patient records via this system.  Currently, only records under 5mb are transferable in this way – anything over this must still be sent manually.


Patient On-line Access to their GP record

NHS England requires Practices to offer the facility for patients to access their GP Practice on-line.

We confirm that we currently offer the options of booking, checking and cancelling Appointments, and the facility to order Repeat Prescriptions on-line. If you do not already have a User Name and Password for this service, please ask at Reception.  You will need to provide a personal email address and identification in order to register.  (Please note that this is a national requirement and our staff do not have the authority to register anyone without valid ID)

 By 31st March 2015, it is our intention to offer the facility for patients to access information from their individual medical record on-line.


Data for commissioning and other secondary care purposes

It is already a requirement of the Health and Social Care Act that Practices must meet the reasonable data requirements of Commissioners and other Health and Social Care organisations.  This is done through appropriate and safe data sharing.

There are specific arrangements in place to allow patients to opt out of sharing care data, and some of our patients have already done this.  If you opt out an entry is made in your medical record which tells the computer system not to allow your data to be uploaded.  Please speak to a member of staff who will provide you with further information if you are unsure.

We confirm that these arrangements are in place and that the Practice undertakes annual training to ensure that all our data is handled correctly and safely following the principles of Information Governance.


Additional new service – September 2014

 We are now utilising a texting service to contact patients using both mobile and landline numbers.  This service is primarily for appointment reminders, but may also be used for collecting or sharing information with you.  Please ensure that you inform the Practice of any changes to your contact details so that we can keep our records up to date.



Practice Newsletter

The Practice publishes a quarterly newsletter which is available on this website or in our Reception and Waiting Areas. 

Read the latest edition here:        
Newsletter 13-Summer 2014.pdf Newsletter 13-Summer 2014.pdf   

Back issues are available in the Library section of this website




Patient Participation Group - Update and feedback on annual Survey 2014

View the updated report here:     PPG report 2012-13 and on-going.doc PPG report 2012-13 and on-going.doc





Patient Survey 2014 - Improving the Practice

A number of changes to the way we deliver services have been introduced this year in response to feedback from previous surveys.  This year we asked for your views on the changes we have put in place and whether they have made things better for you.


 View an anonymous summary of the survey here   Patient Survey Summary 2014.pdf Patient Survey Summary 2014.pdf

 This year's survey was again developed in consultation with the Patient Participation Group.  The practice would like to thank members of the group for their valuable and on-going contribution.



CQC Inspection

The Care Quality Commission came to inspect our Practice on Wednesday 30th October 2013.  Whilst the CQC were in the surgery they spoke to various people including a doctor, members of staff, patients who were in the waiting rooms at the time of the visit, and members of the Patient Participation Group.

We are pleased to say that we met all the standards inspected which were:

  • Respecting and involving people who use services
  • Care and welfare of people who use services
  • Safeguarding people who use services from abuse
  • Supporting workers
  • Assessing and monitoring the quality of service provision


The full report is available here:

 Final Report - Peel House Medical Practice_20131030_F2[1].pdf Final Report - Peel House Medical Practice_20131030_F2[1].pdf





Patient Access is a new service that allows you to access the Practice online.  Initially we will be offering the facility to:

  • Book or cancel your appointment at your convenience
  • See a list of your medication and request a repeat prescription


The system is intended to be quick and easy to use, avoiding queues and busy telephone lines.  All data is protected to the highest standard internet security, so you can be sure that your personal information is safe and secure.

Ask at Reception for details of how to register - you will need to bring in photographic evidence of your identity such as a Passport or Driving Licence, and you will be given a registration letter which will include any passwords or login details you need.

Once you have registered at Reception, you can access the system here.

Please note: The first time you access the system, you will be asked to click on the green 'register' button on the Patient Access website. This link will ask for the details contained within your registration letter.
Following this initial online registration, you will simply be able to log in subsequently using your username and password on the right hand side of the screen.




Confidential information from your medical records can be used by the NHS to improve the services offered so that the best possible care can be provided for everyone.

This information, along with your postcode and your NHS number -  but not your name - are sent to a secure system where it can be linked with other health information.  This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

You have a choice:   If you are happy for your information to be used in this way you do not have to do anything.  However, if you have any concerns or wish to prevent this from happenning, please ask at Reception for a copy of the leaflet "How Information About You Helps Us To Provide Better Care."  More information can also be found at www.nhs.uk/caredata



Brought to you by Peel House in partnership with the Patient Participation Group

The Patient Participation Group -  in partnership with Peel House - held its first event on Friday 8th March 2013 at Accrington Town Hall.  The event was a Healthy Living Festival, and showcased local community groups offering an opportunity for the general public to access free expert advice and practical help.  There were stalls and demonstrations throughout the day, as well as free refreshments and an hourly free prize draw.  The event was well attended and we would like to thank everyone who came along